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Curtis by ShortFin Labs

Meet Curtis. Your front desk, always on.

Curtis is the AI receptionist built for home-services businesses. It picks up when your office can't, sounds like a real person, and turns missed calls, web inquiries and quote requests into booked work.

Working 24/7, Curtis responds, qualifies, answers routine questions, hands off to your team when it matters, and keeps every follow-up moving.

Book a demoSee how it can work
  • Answers 24/7
  • Never invents a price
  • A person always one step away

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What Curtis does

Your front desk, covered at every hour, with anything that needs judgment handed straight to your team.

  1. A voice callers trust

    A lifelike voice powered by ElevenLabs, so callers talk to Curtis the way they'd talk to your best dispatcher.

  2. Answers from your own information

    Every answer comes from what your business has approved, and when a price isn't published, callers get a callback instead of a guess.

  3. Books the job

    Asks about the problem first, like a professional dispatcher, then takes every detail your crew needs.

  4. Keeps follow-up moving

    Confirmations, reminders and review requests go out by text, so fewer leads go cold.

An 11:12 pm call, handled

No voicemail, no lost job. Here's how Curtis takes an emergency call for an HVAC company long after the office has closed.

Incoming callExample call · 11:12 pm
  1. Curtis

    Thanks for calling Oak & Ember Heating and Air, this is Curtis. What's going on?

  2. Caller

    Our AC just quit and it's 84 degrees upstairs. My mom lives with us, she's 81.

  3. Curtis

    I'm sorry, that's miserable, and with your mom in the house I'm treating it as urgent. Is the outdoor unit running at all, or is everything off?

    Asks about the problem first
  4. Caller

    Everything's off. The breaker looks fine.

  5. Curtis

    That helps the technician. Can I get your name, the address, and the best number to reach you?

    Takes the details the crew needs
  6. Caller

    Dana, 418 Willow Court, this number. How much is a visit this late?

  7. Curtis

    Oak & Ember hasn't given me an after-hours price, so I won't guess. The technician will confirm the cost with you before any work starts.

    Never invents a price
  8. Curtis

    I'm sending this to the on-call technician right now as an emergency, and they'll call you at this number. You'll get a text confirming everything in a moment.

    Emergencies reach a person
  9. Confirmation text sent · emergency passed to the on-call technician

From first ring to follow-up

How Curtis works

From the first ring to the follow-up text, Curtis keeps every opportunity moving—so fewer leads go cold and more conversations become revenue.

  1. 01

    An opportunity arrives

    A call, web inquiry or quote request comes in, including outside office hours.

  2. 02

    Curtis responds

    Curtis replies at any hour, drawn only from your business's own approved information.

  3. 03

    The need is understood

    It asks about the problem first, like a professional dispatcher, before offering any times.

  4. 04

    The lead is qualified

    It takes the details your crew needs, working only from what your business has approved.

  5. 05 A person is involved

    A person steps in when needed

    Emergencies and complaints always reach a person, and work is handed to the right person on your team.

    The bronze ring marks the step where a person remains involved when judgment or approval is needed.

  6. 06

    Follow-up keeps moving

    Confirmations and reminders go out by text, and follow-up carries on so fewer leads go cold.

Curtis starts with calls, web inquiries and quote requests, and on your demo we'll show you exactly what it takes on for your business from day one. For work beyond the front desk, we design custom agents on Atrium.

Engineered to earn your customers' trust

Curtis is built to help home-services businesses respond faster, qualify opportunities, improve follow-up, reduce routine administrative workload, create more consistent customer coverage, and keep more potential revenue from going cold.

An evaluation lab

Our agents are tested with release gates before a change ships.

Every claim traced

Each thing an agent tells a customer is traced to an approved source.

A US-based team

Our team is based in the United States and works with clients anywhere.

Our agents never invent a price, a policy or a promise.ShortFin Labs
  • Works only from your approved information
  • When a price isn't published, a callback instead of a guess
  • Emergencies and complaints always reach a person
Follow-up and nurturing, handledExample lead · water heater quote
  1. A web inquiry comes in“Need a quote to replace our water heater.”
  2. Curtis replies by textAsks what's going on and takes the details the crew needs.
  3. Your office sends the quoteCurtis lets the customer know it's on the way.
  4. Curtis follows up“Any questions about the quote? Happy to find you a time.”
  5. The job is bookedA confirmation goes out, and a reminder the day before.
  6. A review requestSent by text, so happy customers say so.
  7. Curtis checks inA maintenance reminder for the new water heater, with a time to book.
  8. NurturingSeasonal check-ins keep you top of mind, so past customers call you first.

Built for the moments jobs slip away

Home-services businesses can lose jobs when calls are missed after hours, web inquiries wait too long, quote requests do not receive fast follow-up, or a small office team is overloaded by repetitive customer communication.

Who it is for A profitable home-services business that wants 24/7 customer responsiveness, fewer missed opportunities, lower avoidable overhead, stronger lead follow-up, and more efficient customer service.

  • Works 24/7

Questions, answered plainly

Does Curtis sound like a robot?

No. Curtis speaks with a lifelike voice powered by ElevenLabs, built to sound like a calm, professional dispatcher.

Will an agent quote a price we haven't published?

No. Every claim an agent makes is traced to an approved source, so when a business hasn't published its prices, the receptionist offers a callback instead of guessing.

When does a person step in?

Emergencies and complaints always reach a person, and for everything else a person is always one step away.

When does the AI receptionist work?

Curtis works 24/7, answering from your business's own information.

How are changes tested before they go live?

Our agents are tested in an evaluation lab with release gates before a change ships, and every claim they make is traced to an approved source.

Can you build an agent around our own process?

Yes. Beyond Curtis, we design custom agents for a company's exact workflow, from responding to inquiries and qualifying them to handing work to the right person and following up. See what we build on Atrium.

What happens on a demo call?

We look at where customer opportunities are slipping through the cracks and show what AI staff could handle for your business.

Help us tailor your demo.

Answer three quick questions so we can focus the conversation on the opportunities that matter most to your business.

Question 1 of 3

What type of home-services business do you run?

Question 2 of 3

Where are you losing the most customer opportunities today?

Question 3 of 3

What would a better system help you do first?

Opens our booking calendar, run by Calendly.

Pick a time on our booking calendar. It opens in a new tab and is run by Calendly.

Pick a time

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Talk with the team

Write or call, and we'll show you what Curtis could handle for your business.